30 days from delivery. If it is unused and in its original packaging, we take it back and refund the product price. If it arrived defective or damaged, we replace it first and sort the paperwork after — send a photo and the order number.
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos of the product and the packaging. Once confirmed we replace it or refund it in full, including shipping — and you do not have to send the broken one back at your own cost.
Once a return is received and inspected, approved refunds go back to the original payment method. Allow 5–10 business days for it to appear on your statement, depending on your bank.
We do not charge restocking fees, and we do not argue about a prop that failed in the first storm. Wind-tested means wind-tested; if an anchored piece went down in conditions it was rated for, that is on us, not on you.